Privacy Policy

Last updated: 25 May 2026

1. Introduction

This Privacy Policy explains how MRE Consultation Ltd collects, uses, stores and protects personal information when you visit this website, submit an enquiry, contact us, or use our consultancy services.

MRE Consultation Ltd provides specialist specification, procurement and project consultancy for bathroom, sanitaryware and wellness environments across residential, hospitality and commercial sectors.

We are committed to handling personal information responsibly, transparently and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who we are

This website is operated by MRE Consultation Ltd, a company registered in England and Wales.

Company Name: MRE Consultation Ltd
Company Number: 15066274
Registered Office: 66 Paul Street, London, EC2A 4NA
Website: mreconsultation.co.uk
Email: [email protected]
Telephone: 020 7096 3302

For the purpose of UK data protection law, MRE Consultation Ltd is the data controller for personal information collected through this website and through direct business enquiries.

Companies House provides public company information including registered office address and company details, and registered office details should be kept updated on company websites.

3. Information we collect

We may collect personal information that you provide directly, including:

Name
Email address
Telephone number
Company name
Professional role
Project type
Project location
Project stage
Project details
Uploaded files such as drawings, schedules, product lists or other project documents
Any other information you choose to provide when contacting us

We may also collect technical and website usage information, including:

IP address
Browser type and version
Device type
Pages visited
Time spent on the website
Referral source
Approximate location information
Interactions with website forms, pages and calls to action

This information may be collected through the website, contact forms, cookies, analytics tools, advertising tools and server technologies.

4. How we use your information

We may use personal information to:

Respond to enquiries
Review project information submitted through the website
Arrange project discussions or initial reviews
Provide specification, procurement or consultancy support
Communicate with clients, prospective clients and project teams
Prepare scopes of work, proposals or project documentation
Manage professional relationships
Improve the website and user experience
Understand how visitors find and use the website
Measure marketing and advertising performance
Maintain website security, speed and functionality
Keep business, accounting and administrative records
Comply with legal, regulatory or professional obligations

5. Lawful basis for processing

We rely on one or more of the following lawful bases when processing personal information.

Consent

We may rely on consent where you have clearly agreed to a specific use of your information, such as accepting non-essential cookies or confirming that MRE Consultation Ltd may contact you about an enquiry.

Contract or pre-contract steps

We may process personal information where it is necessary to respond to an enquiry, discuss potential consultancy services, prepare a proposal, or provide services requested by you or your organisation.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include responding to professional enquiries, improving our website, managing client relationships, protecting our website from misuse, and keeping appropriate business records.

Legal obligation

We may process personal information where necessary to comply with legal, tax, accounting, regulatory or administrative obligations.

6. Contact forms and project enquiries

When you submit a project enquiry through the website, the information you provide is used to review your enquiry and respond appropriately.

If you upload drawings, schedules, specifications, product lists or project documents, these will be used only for the purpose of understanding your enquiry, assessing potential support, or providing consultancy services where agreed.

Please do not submit confidential, commercially sensitive or third-party personal information unless you have the right and authority to share it.

7. Email communication

If you contact us by email or submit a form through the website, we may use your contact details to respond to you and continue communication relating to your enquiry or project.

We do not use enquiry form submissions to send unrelated marketing emails unless you have specifically agreed to receive them.

8. Google Analytics

This website may use Google Analytics to understand how visitors use the website. Google Analytics may collect information such as pages visited, time spent on pages, device type, browser type, referral source and general location information.

This helps us improve website content, usability and performance.

Google Analytics may use cookies or similar technologies. Where required, these should only be used after you have provided consent through the website cookie banner. Google states that information from sites and apps using Google services may be used to provide and improve services, measure advertising effectiveness, protect against fraud and abuse, and personalise content and ads.

9. Google Search Console

This website may use Google Search Console to understand how the website performs in Google Search. This may include information such as search queries, impressions, clicks, indexing status and technical search performance.

Google Search Console is used to improve search visibility, resolve indexing issues and understand how visitors find the website through Google Search. It does not usually set visitor tracking cookies through this website in the same way as Google Analytics or Google Ads.

10. Google Ads

This website may use Google Ads to promote MRE Consultation Ltd online and measure the effectiveness of advertising campaigns.

Google Ads may use cookies or similar technologies for conversion measurement, advertising performance, fraud prevention, frequency capping and, where enabled, more relevant advertising.

Where Google Ads cookies or similar technologies are used, they should be controlled through the website’s cookie consent system.

11. LiteSpeed and website performance

This website may use LiteSpeed caching and optimisation technology to improve website speed, performance and reliability.

LiteSpeed may store temporary technical data required for caching, website delivery and performance optimisation. This helps pages load faster and improves the user experience. LiteSpeed is not used by MRE Consultation Ltd to create marketing profiles of visitors.

12. GDPR Cookie Compliance

This website uses the GDPR Cookie Compliance plugin to manage cookie consent.

When you first visit the website, you may be shown a cookie banner that allows you to accept, reject or manage non-essential cookies. Necessary cookies may be used because they are required for the website to work correctly. Analytics and advertising cookies should only be used where consent has been provided.

You can change your cookie preferences at any time through the cookie settings tool on the website, where available.

13. Cookies

This website uses cookies and similar technologies. Some cookies are necessary for the website to function. Others help us understand website performance, measure advertising activity or improve the user experience.

Cookie categories may include:

Necessary cookies
Analytics cookies
Marketing or advertising cookies

For more information, please see our Cookie Policy.

14. Sharing your information

We may share personal information with trusted third parties where necessary, including:

Website hosting providers
Website maintenance and development providers
Email and communication providers
Analytics providers, including Google
Advertising providers, including Google Ads
Cookie consent and website functionality providers
Professional advisers, such as accountants, legal advisers or consultants
Regulators, authorities or other parties where required by law

We do not sell personal information.

15. International transfers

Some third-party providers, including Google, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required, such as contractual protections or other lawful transfer mechanisms.

16. How long we keep information

We keep personal information only for as long as reasonably necessary.

Typical retention periods may include:

General enquiries: up to 24 months after the last communication
Project enquiries that become active work: for the duration of the project and a reasonable period afterwards
Client and business records: for as long as required for administrative, legal, tax or accounting purposes
Uploaded project files: for as long as needed to review the enquiry or provide agreed consultancy support
Analytics data: according to the retention settings used within Google Analytics

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

17. Your rights

Under UK data protection law, you may have rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

Email: [email protected]
Telephone: 020 7096 3302

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

18. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure. You submit information online at your own discretion.

19. Links to other websites

This website may include links to third-party websites. We are not responsible for the content, privacy practices, security or policies of third-party websites.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.